Privacy and security



The owner of the website is the company Comfort zone, d. o. o., Kot 3, 6230 Postojna (hereinafter the personal data controller or provider). Comfort zone, d. o. o. respects the confidentiality of personal data and the privacy of the users of this website and online store, therefore it carefully protects their data, also against intrusion by third parties, which ensures users a carefree and smooth transaction with the provider.

The manager guarantees that your personal data will be processed only for the purposes to which you expressly consent. Consent to the transmission of personal data is voluntary, and you can revoke your consent at any time in the same way as you gave it. In the event that you do not provide personal data or if you withdraw your consent, the controller of personal data cannot fulfill the purpose for which the data is collected.

In relation to your personal data, you have:

right to access data,
right to correction,
right to deletion ("right to be forgotten"),
right to limit processing,
right to object
and right to data portability.
We use the provided personal data for the purpose of informing about benefits, activities, services and events of the operator. We process data for this purpose until consent is revoked.

We use the purchase data and personal data provided for the purpose of informing about benefits and sending personalized offers via e-mail, phone calls and adjusting online ads for retargeting on digital advertising platforms (Facebook, AdWords ...) with the aim of presenting all our services and additional offers. As part of the preparation of the customized offer, segmentation is carried out on the basis of the data defined above, data on the visited websites of the operator (if you, as an individual, agreed to this when visiting the website) and your purchases. We will process the data for this purpose until you withdraw your consent.

To enforce the aforementioned rights or If you have any complaints, please contact the authorized person for the protection of personal data in the operator's company at the email address

If you believe that the processing of personal data violates provisions in the field of personal data protection, you have the right to file a complaint with the Information Commissioner.

The data is kept until your cancellation or as long as it is necessary to achieve the purpose for which the data is collected and after that it is deleted, destroyed, blocked or anonymize.

The administrator undertakes to process and protect data in accordance with the Personal Data Protection Act and the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council.

The provider undertakes to permanently protect and collect and process all personal data of the user in accordance with the provisions of applicable legislation in the field of personal data protection.

Personal data protection

The provider collects, manages and processes the following user data for the purpose of providing services:

name and surname,
the address of the service performance location,
E-mail address,
kontaktno telefonsko številko,
other data that the user voluntarily enters in the forms in the contact form,
IP address from which the user accesses the website,
communication archive.
The provider is not responsible for the correctness, completeness and up-to-dateness of the data entered by the user.

Data provided by the user on the website or for the purposes of online purchase or otherwise via e-mail, telephone, etc., are confidential and are treated in accordance with applicable Slovenian legislation. When making a purchase in the provider's online store, by marking an empty box, each user gives express consent that the provider, as the administrator of personal data collections, can collect and process the personal data that he has provided, namely for the purposes of: internet sales, delivery of goods or performance of services, advertising, statistical processing of data, sending advertising materials, informing about innovations in the offer and the provider's business, direct, segmented and targeted marketing. The company will protect the obtained data and prevent its violations and abuse, all in accordance with the applicable legislation.

Personal data will be used only for the purposes for which the user has given his consent and for the provision of services offered by the company.

The user himself is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (antivirus) protection of his information system or electronic devices. For notification purposes, the user allows the use of various communication channels, e.g. phone, e-mail, etc. With personal consent, the user at the same time agrees and authorizes the provider as the manager of personal data to forward the collected personal data for the above-mentioned purposes to contractual partners in the territory of the Republic of Slovenia with whom he has concluded contracts on the processing of personal data and who process the data on behalf of the provider and for his account . The customer's data is passed on to third parties only if it is necessary for the performance of the service (subcontractors). In this case, the customer is informed in advance who will join the performance and the information of the subcontractor is provided.

The provider undertakes not to pass on the data to third parties (who do not participate in the process of order execution and payment processing), except to the extent that he is obliged to do so in accordance with the applicable legislation, if the state authorities require him to do so, or in good faith, that such action is necessary for proceedings before courts or other state authorities and for the protection and realization of the legal interests of the provider.

By marking an empty field, the user confirms that he is aware of all relevant rights, such as: the right to view, copy, copy, correct, block and delete his personal data, in accordance with current legislation. The user can at any time revoke his consent to the sending of advertising material and information about new offers and the provider's business. The cancellation can be sent by e-mail to the e-mail address:, by mail to the address of the provider or by using a special contact form on the page. It is also possible to unsubscribe by clicking each time an email is sent. The user can send any changes to his data to the provider by e-mail to the e-mail address Each time you access the company's website, general, non-personal data (users of the web search engine, number of visits, average time spent on the website, pages visited) is automatically recorded. This information is used by the provider to measure the popularity of its website and to improve the quality of content and usability.

Ponudnik bo osebne podatke uporabnikov hranil samo toliko časa, kot je nujno potrebno, da se doseže namen, za katerega se osebni podatki zbirajo in vodijo, vse v skladu z veljavno zakonodajo.


When submitting an inquiry via the contact form or when contacting the provider directly at the e-mail, your e-mail and other data entered in the message are stored for the purposes of providing services, i.e. preparation of the offer, inspection, execution, issuing of the invoice. The provider keeps the communication for the needs of service performance records and to facilitate cooperation in the future, if additional services are needed.

If you want to check the data that the provider has on you or want to delete it, write to This does not include data that the provider must keep for administrative, legal or security purposes.

The data is stored at the email address and in the database of the website


Cookies are small files with information that are temporarily stored on your computer. You are not notified when cookies are placed on your computer. The main purpose of cookies is for web servers to recognize your computer and web browser, customize the website and ensure ease and speed. Cookies allow us to show you the correct information that you are looking for and of interest to you. By collecting and remembering information about your website preferences with the help of cookies, we can provide a better website and marketing experience. Cookies do not give us access to the computer and the data we collect through cookies does not include personal data. We carefully protect all collected data.

We use the following cookies for the purposes of the website

Session cookie
Necessary for the operation of the system for editing and displaying content. This cookie ensures the correct reception of electronic messages and content on the website. The cookie is deleted when the user leaves the website.

Cookies for remembering user settings
We use cookies to remember user settings, such as cookie that contains information about accepting or rejecting cookies. Cookies are stored for 30 days.

Google Analytics cookies
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With the help of these cookies, we record visitor statistics. These cookies do not contain any personal information, they only serve to ensure the uniqueness of visits. You can read more about Google Analytics cookies, their purpose and duration on the Google Analytics Cookie Usage on Websites website.

How to manage cookies?
Most web browsers allow you to set your cookies. You can refuse, delete or accept cookies using a function built into web browsers. If you reject cookies, you can continue to use our website, but certain subpages will not work.


Ponudnik ima skladno z Zakonom o varovanju osebnih podatkov, varovanje osebnih podatkov urejeno s Pravilnikom o varovanju osebnih podatkov. Vse pri ponudniku redno ali honorarno zaposlene osebe, ki imajo dostop do osebnih in drugih podatkov uporabnikov, so seznanjene z določili Pravilnika o varovanju osebnih podatkov in z dolžnostjo varovanja osebnih in drugih podatkov in so dolžne upoštevati ta določila o varovanju zaupnosti osebnih podatkov in zasebnosti uporabnikov spletne trgovine in spletnega mesta. Dolžnost varovanja osebnih in drugih podatkov velja časovno neomejeno, tudi po prenehanju razmerja s ponudnikom.